all items are available for pre-order only

FAQs


Frequently Asked Questions

Where are you based?
What modes of payment do you accept?
Where do you ship and what are your rates?
Why was my order cancelled?
How long will it take to receive my order?

 


Where are you based?
We are located in the Rurungan sa Tubod Foundation Compound in Puerto Princesa City, Palawan, Philippines. Your items will either come from here or our storage in Manila.

What modes of payment do you accept?
Currently, we only accept bank transfers.

What do you ship and what are your rates?
We deliver through different couriers to ship from our locations in Metro Manila and Puerto Princesa. As of December 9, 2020, we cannot ship internationally yet. Please bear with us as we find a reliable shipping solution. Our rates are as follows:

Within Palawan: PHP 100
Within Metro Manila: PHP 150
Within Luzon: PHP 200
Provincial Shipping: PHP 300

Why was my order cancelled?
Orders with no payment confirmation within 48 hours will result in cancellation. If you think your order was cancelled by mistake, please contact us.

How long will it take to receive my order?
Manila stock : 1 week starting from order confirmation
Palawan stock : 2 - 3 weeks starting from order confirmation